Last Updated: 9th March, 2026
At Perch Pets, we work hard to make sure every order gets to you as quickly and safely as possible. Below you'll find everything you need to know about how we handle shipping so there are no surprises along the way.
We ship to all addresses across the United States. If you have any questions about whether we can deliver to your location, please don't hesitate to reach out to our team.
All orders are processed within 1–2 business days, Monday to Friday. Our daily order cutoff time is 5:00pm MST. Any orders placed after this time will be picked up and processed on the next available business day. Orders placed over weekends or on public holidays will begin processing on the following business day.
Once your order has been dispatched, estimated transit time is 6–8 business days, Monday to Friday. From the date your order is placed, you can expect your package to arrive within 7–10 business days in total.
We ship using a selection of trusted carriers including USPS, UPS, and FedEx. The carrier assigned to your order will be determined based on your location and the nature of your order to ensure the best possible delivery experience.
We're happy to offer free shipping on every order across the United States. There is no minimum spend required and no extra charges added at checkout — free shipping, every single time.
Once your order has been dispatched, you'll receive a confirmation email with your tracking number. You can use this to monitor your package's progress at any time through your carrier's website. You can also track your order directly on our tracking page. For any further tracking questions, visit our FAQs page or get in touch with our support team.
If your package appears to be delayed, lost in transit, or arrives in an unexpected condition, please contact our customer support team as soon as possible. We'll work with the carrier on your behalf to investigate and resolve the issue as quickly as we can.
Head over to our FAQs page for answers to the most common shipping questions, or reach out to our customer support team directly and we'll be happy to help.
Store Name: Perch Pets
Address: 1515 S 8th St, Colorado Springs, CO 80905, USA
Email: support@perchpets.com
Phone: +1 251 2203658
Contact: Contact Page
Customer Service: Monday to Friday, 9:00am – 5:00pm MST
We aim to respond to all emails within 1–2 business days.
Thank you for choosing Perch Pets.